BigClash Privacy Policy

At BigClash Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit bigclash.com, register an account, or use our gaming and betting services. By creating an account with us, you confirm that you have read and understood this policy and consent to our data practices as described below.

Who We Are

BigClash Casino is operated by NovaForge Ltd, a company registered in Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, under Reg. No. 15684. We operate under a licence issued by the Anjouan Gambling Authority, Licence No. ALSI-152406028-FI2. Here at BigClash, we act as the data controller responsible for your personal information in connection with your use of our online casino, sportsbook, and related services.

Information We Collect

We collect the following categories of information when you interact with our platform. At Big Clash, we only gather data that is necessary to provide our services, verify your identity, process transactions, and comply with our legal and regulatory obligations.

• We collect registration data such as your full name, date of birth, email address, phone number, and country of residence when you complete bigclash registration.
• We gather identity verification documents, including proof of ID and proof of address, as part of our KYC procedures.
• We record payment information, such as card details, e-wallet credentials, bank account numbers, and cryptocurrency wallet addresses used for deposits and withdrawals.
• We track your gaming and betting activity, including games played, bets placed, wins, losses, and session duration, to improve our services and detect irregular behaviour.
• We automatically collect technical data such as your IP address, device type, browser information, and cookies when you use bigclash login or browse our site.
• We log your communications with our customer support team, including live chat transcripts and emails sent to [email protected].

How We Use Your Information

Our BigClash platform uses your personal data for several legitimate purposes. We at BigClash process your information to create and manage your account, verify your identity, process deposits and withdrawals, and deliver personalised promotions such as our welcome bonus and VIP program benefits. Our privacy practices also allow us to monitor transactions for signs of fraud or money laundering, comply with licensing requirements set by the Anjouan Gambling Authority, and respond to your enquiries through our 24/7 live chat and email support.

We may also use your data to send you marketing communications about bigclash bonus offers, bigclash casino bonus promotions, or updates related to bigclash sports and bigclash sport betting markets. You may opt out of marketing communications at any time by adjusting your account preferences or contacting our support team.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you use bigclash online casino services, compliance with our legal obligations as a licensed gambling operator, our legitimate interests in preventing fraud and improving our platform, and your consent where required, such as for certain marketing activities.

Sharing Your Information

We do not sell your personal data to third parties. However, our BigClash Casino operation may share information with trusted partners in order to run our business effectively. These include:

• Payment service providers that process deposits and withdrawals through methods such as Visa/Mastercard, Revolut, Bank Transfer, Jeton, Mifinity, and various cryptocurrencies including Bitcoin, Ethereum, USDT, and Litecoin.
• Identity verification and anti-fraud service providers who help us confirm your identity and comply with regulatory requirements.
• Game providers and live dealer studios, such as Pragmatic Play, NetEnt, Evolution-powered partners, and others, which may receive limited gameplay data necessary to deliver our slots, live casino, and table games.
• Regulatory authorities, including the Anjouan Gambling Authority, where required by law or licence conditions.
• Professional advisors, auditors, and law enforcement agencies where necessary to protect our legal rights or comply with a legal obligation.

Cookies and Tracking Technologies

Our BigClash website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We at BigClash use cookies to keep you logged in during your session, personalise content, and measure the effectiveness of our promotions. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our site.

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Our BigClash Casino systems use encryption protocols for sensitive data transmission, secure servers, and restricted internal access controls. While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your account, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements. Transaction records and identity verification documents are typically retained for a period required by applicable anti-money laundering regulations, even after you close your account with us.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. At BigClash, we aim to respect and facilitate these rights wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us via [email protected], and our team will respond to your request in accordance with applicable data protection laws.

International Data Transfers

As an international online casino serving players across the United Kingdom, Switzerland, Spain, Finland, Canada, and many other markets, we may transfer your data outside your country of residence to servers and service providers located in different jurisdictions. We ensure that appropriate safeguards are in place to protect your information whenever such transfers occur.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction, and in no case under 18 years old. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered, including updates related to bigclash app functionality or new bigclash casino online features. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team at [email protected] or through our 24/7 live chat available directly on our website. We are here to help and ensure your experience with us remains safe, transparent, and secure.